CRM Configuration Specialist
Permanent Opportunity – Stoke-on‑Trent, Hybrid working.
Role Purpose
The CRM Configuration Specialist plays a key role in maintaining, improving and supporting the Bullhorn CRM platform across the business. They are responsible for day‑to‑day configuration, data structure management, reporting development (including Power BI), and workflow optimisation, ensuring the CRM operates efficiently, compliantly and in alignment with business needs. The role focuses on configuration, SQL reporting, Power BI dashboard development, data quality management, Bullhorn Automation and system support. Reporting to the Head of IT, the Specialist works with delivery teams, leaders and operational stakeholders to translate business requirements into practical, user‑friendly system changes that improve accuracy, efficiency and compliance.
Key Responsibilities
System Configuration & Technical Support
- Configure, maintain and optimise Bullhorn CRM to meet operational requirements.
- Write and test light JavaScript for field interactions, validations and UI behaviours.
- Manage all configuration changes safely using the Bullhorn NPE environment before go live.
- Troubleshoot issues related to Bullhorn data, workflows, field mappings and rules.
- Support delivery teams with CRM usage queries, workflow inconsistencies and data challenges.
- Ensure consistent, high quality usage of Bullhorn across teams through guidance and coaching.
- Maintain and document configuration standards, naming conventions and system logic.
Reporting, Data Structures & Analytics
- Build and maintain MS SQL views and reporting structures from the Bullhorn replicated database.
- Create, enhance and manage Power BI dashboards, data models and visuals to deliver accurate, insightful reporting across the business.
- Develop robust data pipelines and datasets in Power BI that integrate with Bullhorn SQL structures and other business systems.
- Support wider business reporting linked to Talisman (MySQL) once Bullhorn foundations are stable.
- Work with IT and operational leaders to define data quality rules and reporting logic.
- Develop repeatable processes for reporting, insights and data validation.
Automation & Workflow Enhancement
- Configure and maintain Bullhorn Automation (including sequences, workflows and triggers).
- Identify bottlenecks and opportunities to streamline or reduce manual effort.
- Implement safe, controlled automation improvements within the constraints of the Bullhorn ecosystem.
- Support the future automation roadmap alongside the Head of IT.
Stakeholder Engagement & Communication
- Work closely with IT, Operations, Delivery teams and leadership to understand CRM needs.
- Translate business requirements into structured technical specifications or configuration changes.
- Provide clear communication and walkthroughs of new workflows, reports or enhancements.
- Lead training sessions and demos to improve system understanding and adoption, including Power BI reporting demonstrations.
- Communicate limitations of the vendor‑controlled SaaS environment and propose realistic alternatives.
Governance, Compliance & Documentation
- Ensure all CRM changes adhere to ISO27001, internal governance and data security standards.
- Maintain accurate records of changes, configuration notes and risk assessments.
- Support audit readiness through structured documentation of workflows, logic and reporting assets.
- Apply commercial awareness when modifying workflows and reporting structures.
Soft Skills Required
- Ability to influence others
- Ownership of processes & problems
- Effective time management
- High‑level organisation & prioritisation
- Strong listening skills
- Professional external & internal communication (written & verbal)
- Acts as a positive role model
- Collaborative, communicative & supportive of colleagues
- Trustworthy and supportive of company policy and board decisions
- Strong understanding of the organisation and its services
- Market & technology awareness
- Confident use of IT & digital tools
- Professional appearance, behaviour & body language
- Treats all team members equally & with respect
Equal Opportunity Statement
We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
#J-18808-Ljbffr”, “datePosted”: “2026-04-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “LA International”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__408841096__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }CRM Configuration Specialist
Permanent Opportunity – Stoke-on‑Trent, Hybrid working.
Role Purpose
The CRM Configuration Specialist plays a key role in maintaining, improving and supporting the Bullhorn CRM platform across the business. They are responsible for day‑to‑day configuration, data structure management, reporting development (including Power BI), and workflow optimisation, ensuring the CRM operates efficiently, compliantly and in alignment with business needs. The role focuses on configuration, SQL reporting, Power BI dashboard development, data quality management, Bullhorn Automation and system support. Reporting to the Head of IT, the Specialist works with delivery teams, leaders and operational stakeholders to translate business requirements into practical, user‑friendly system changes that improve accuracy, efficiency and compliance.
Key Responsibilities
System Configuration & Technical Support
- Configure, maintain and optimise Bullhorn CRM to meet operational requirements.
- Write and test light JavaScript for field interactions, validations and UI behaviours.
- Manage all configuration changes safely using the Bullhorn NPE environment before go live.
- Troubleshoot issues related to Bullhorn data, workflows, field mappings and rules.
- Support delivery teams with CRM usage queries, workflow inconsistencies and data challenges.
- Ensure consistent, high quality usage of Bullhorn across teams through guidance and coaching.
- Maintain and document configuration standards, naming conventions and system logic.
Reporting, Data Structures & Analytics
- Build and maintain MS SQL views and reporting structures from the Bullhorn replicated database.
- Create, enhance and manage Power BI dashboards, data models and visuals to deliver accurate, insightful reporting across the business.
- Develop robust data pipelines and datasets in Power BI that integrate with Bullhorn SQL structures and other business systems.
- Support wider business reporting linked to Talisman (MySQL) once Bullhorn foundations are stable.
- Work with IT and operational leaders to define data quality rules and reporting logic.
- Develop repeatable processes for reporting, insights and data validation.
Automation & Workflow Enhancement
- Configure and maintain Bullhorn Automation (including sequences, workflows and triggers).
- Identify bottlenecks and opportunities to streamline or reduce manual effort.
- Implement safe, controlled automation improvements within the constraints of the Bullhorn ecosystem.
- Support the future automation roadmap alongside the Head of IT.
Stakeholder Engagement & Communication
- Work closely with IT, Operations, Delivery teams and leadership to understand CRM needs.
- Translate business requirements into structured technical specifications or configuration changes.
- Provide clear communication and walkthroughs of new workflows, reports or enhancements.
- Lead training sessions and demos to improve system understanding and adoption, including Power BI reporting demonstrations.
- Communicate limitations of the vendor‑controlled SaaS environment and propose realistic alternatives.
Governance, Compliance & Documentation
- Ensure all CRM changes adhere to ISO27001, internal governance and data security standards.
- Maintain accurate records of changes, configuration notes and risk assessments.
- Support audit readiness through structured documentation of workflows, logic and reporting assets.
- Apply commercial awareness when modifying workflows and reporting structures.
Soft Skills Required
- Ability to influence others
- Ownership of processes & problems
- Effective time management
- High‑level organisation & prioritisation
- Strong listening skills
- Professional external & internal communication (written & verbal)
- Acts as a positive role model
- Collaborative, communicative & supportive of colleagues
- Trustworthy and supportive of company policy and board decisions
- Strong understanding of the organisation and its services
- Market & technology awareness
- Confident use of IT & digital tools
- Professional appearance, behaviour & body language
- Treats all team members equally & with respect
Equal Opportunity Statement
We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
#J-18808-Ljbffr…