We are seeking a Private and Overseas Patients Officer to support the Paying Patients Team at CUH. The Paying Patients unit incorporates the Private Patients Team, the Overseas Visitors Team, and a dedicated Credit Control team that focuses on delivering non‑NHS income to support the Trust’s financial sustainability.
The role involves supporting the professional administrative service provided by the Paying Patients Unit to patients, relatives, consultants, and colleagues, ensuring all income from private activity is correctly identified, charged and collected.
Key responsibilities
- Raise invoices accurately.
- Liaise with all stakeholders, including consultants and insurance companies, to secure authorisation for payment for all private patient activities.
- Work collaboratively with internal and external stakeholders to resolve queries swiftly and effectively to avoid income loss.
- Contribute to service and process development and work with stakeholders across the Trust and externally.
Qualifications and personal qualities
- Self‑motivated and proactive.
- Excellent attention to detail and strong communication and organisational skills.
- Confidence with Microsoft Office, particularly Excel.
Eligibility requirements
- Full time permanent vacancy; not available to individuals on a Student visa unless they have applied for a Graduate visa or have completed their course and applied for a Graduate visa before the anticipated start date, or if the Trust has agreed to sponsor for a Skilled Worker and the candidate will complete their studies within 3 months of the anticipated start date.
- Employer does not offer sponsorship for this position.
Benefits to you
- Development opportunities and a wide range of benefits.
- On‑site leisure facilities, shopping concourse and day nurseries.
- Reduced‑cost Stagecoach bus travel to and from the Cambridge University Hospital site.
- Free Park and Ride bus journeys between Babraham Road and Trumpington sites, and free bus to Cambridge train station.
- Subsidised parking on site for eligible staff.
- Hot food available 24/7 and at a reduced cost for colleagues.
- Staff pod break spaces with free tea and coffee, a break space and private outside area.
- Flexible working arrangements including part‑time, job‑share, term‑time and flexible start and finish times.
Equality, diversity and inclusion
CUH is committed to promoting a diverse and inclusive community. We welcome applications from all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marital status or parity, pregnancy and maternity status, or social economic background. We welcome applications from the Armed Forces.
This vacancy will close at midnight on 19th April 2026. Interviews are scheduled for 29th April 2026.
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