Technical Account Manager

Technical Account Manager

Cambridgeshire | 60,000

The purpose of the role is to own the customer relationship from a technical standpoint, playing a key role both externally with customers and internally across teams.

This company has a well-established partnership with the biggest retailers, so it gives you a great opportunity to not only continue this but build a stronger relationship with them.

Responsibilities

• Driving alignment, collaboration, and strong external relationships
• Manage critical paths to ensure key milestones are delivered on time
• Keep customer communication clear, consistent, and proactive
• Lead product launches and continuous improvement initiatives from start to finish
• Analyse operational and quality data to identify trends
• Act as the key link between site teams and customers
• Put structured processes in place to manage issues quickly and effectively
• Oversee product specifications and artwork, ensuring accuracy and timely delivery
• Work closely with site teams to ensure full understanding and delivery of customer requirements

Qualifications

• Experience in a Technical Manager, Technical Account Manager or Customer‑Facing Technical position within Food/FMCG
• Strong knowledge of major retailer codes of practice
• Effective communicator with customers and internal teams
• Deep knowledge of HACCP and Quality Management Systems

If you are currently working with major retailers in a Senior Technical position, this could be the next step for you.

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