Role Overview
At Tesco, we’re proud to keep our stores safe, legal and fully operational for customers and colleagues. Connectivity of our systems and networks is critical, and we need a Connectivity Maintenance Technical Manager to set and deliver the national strategy for connected assets.
The manager will lead the maintenance discipline across the retail estate, ensuring safe, compliant and cost‑effective management of all connected assets. The role supports field teams, contractors and internal stakeholders to maintain a safe, legal and functioning estate for customers and colleagues.
Responsibilities
- Lead the national Connectivity, Controls and BMS maintenance strategy, ensuring technical standards, governance frameworks, statutory compliance and best‑practice processes are consistently applied.
- Act as the technical subject‑matter expert for all connected and remotely monitored assets, including refrigeration, HVAC and BMS platforms (Danfoss, RDM, Siemens, Trend), providing expert guidance, diagnostics and escalation support.
- Define secure and efficient network access paths to guarantee reliable data flow from IoT and OT devices to enterprise monitoring systems.
- Develop and implement secure access policies for in‑store engineers and remote users, protecting systems while enabling operational efficiency.
- Work with vendors and partners to build clear delivery plans for major programmes and roll‑outs, ensuring connectivity requirements are contractually defined and met.
- Drive performance, reliability and availability of monitored assets by analysing KPIs, identifying trends and delivering yearly improvements in compliance, cost and asset reliability.
- Lead root‑cause investigations for recurring system, controls and connectivity issues, implementing corrective and preventative actions across the estate.
- Continuously optimise Planned Preventative Maintenance (PPM) strategies for connected assets, ensuring they are technically robust, risk‑based and aligned to asset lifecycle principles.
- Own connectivity cost performance, identify efficiencies and deliver sustainable cost reductions without compromising safety or service.
- Oversee parts and obsolescence strategy for controllers, gateways and network devices, ensuring availability of critical spares and resilient contingency plans.
- Develop and deliver the annual Connectivity Discipline Improvement Plan, focusing on process improvement, innovation and service uplift.
- Ensure high professional standards in planned and reactive works, maintaining compliance with internal policies, safety requirements and all relevant legislation.
- Work closely with Technology, Property, Infrastructure, Security, Procurement and operational teams to align connectivity strategy with business needs and emerging trends.
- Communicate technical risks, performance metrics and improvement activities clearly to senior leaders and key stakeholders.
Qualifications
- Significant leadership, technical and maintenance engineering experience.
- Advanced technical knowledge of refrigeration and HVAC system managers, IT networking principles and protocols such as IP, LON, Modbus, Danbus, BACnet and RS485.
- Strong understanding of BMS networks and enterprise monitoring platforms, including Siemens and Trend controls.
- Experience in IoT data management and analysis.
- A recognised engineering qualification or relevant engineering background.
- Experience working in a large‑scale remote or multi‑site maintenance engineering environment.
- Strong senior stakeholder management skills.
- A track record of engineering innovation.
- Professional registration (or working toward it).
Benefits
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 year service) at full pay, followed by 13 weeks of statutory maternity or adoption pay; 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) and free access to mental well‑being experts
The Hiring Manager for this role is Daniel Villiers.
We are proud to be an accredited Disability Confident Leader, where everyone is welcome.
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