Aftersales Maintenance Engineer
Location: St Helens (Plus National Travel) • Job Type: Full-time • Salary: £33,000-£37,000
Join a growing team as an Aftersales Engineer, where you will be the first-line responder for customer support needs and an integral part of our production activities. This role is perfect for engineers who thrive on problem-solving, working independently, and providing exceptional customer support across the UK.
Day-to-Day of the Role
Aftersales (Primary Responsibility)
- Act as one of the on-call responders for incoming aftersales requests during scheduled working hours.
- Carry out reactive maintenance, repairs, and fault investigations on switchgear and associated systems.
- Perform mid-level service tasks including routine maintenance, component replacement, relay testing, VT/CT functional checks, and mechanical adjustments.
- Conduct site assessments and produce clear service reports, RAMS (where required), and documentation.
- Provide technical guidance and professional customer-facing communication.
- Uphold all relevant safety procedures, risk controls, and company standards.
Travel Requirements
- Willingness to work away within the UK Monday-Friday, with durations varying from 1 day up to a full week, depending on scope and location.
Production Support (When Not on Aftersales Duties)
- Support hands-on manufacturing and assembly activities including electrical and mechanical installation work, internal wiring, and cabinet layout work.
- Assist with PDI inspections and functional testing.
- Engage in general workshop duties supporting daily production operations.
Required Skills & Qualifications
Essential
- Strong electrical and mechanical aptitude.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Confident interpreting electrical/wiring drawings.
- IT-competent (Outlook, Word, Excel).
Desirable
- Understanding of MV switchgear, auxiliary transformers, VTs/CTs, and protection/control panels.
- Relay testing experience.
Qualifications
- NVQ / City & Guilds Level 2 or 3 in Electrical Installation, Electrotechnical Services, or similar.
- 18th Edition Wiring Regulations is a plus.
- Relevant service engineering or switchgear experience.
Benefits
- Early finishes on Fridays.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- 24 days holiday plus 8 UK bank holidays.
- Employee Assistance Programme.
- Wellbeing Committee.
- Free parking.
- Pension Scheme (6% employer contribution).
- Bereavement Leave.
- Enhanced paternity/maternity pay.
- Up to 10% Monthly bonus.
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