Senior Account Manager

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

We are currently seeking a Senior Account Manager to join our Client Services team. Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

As Senior Account Manager, you'll know how to help our clients shine. You'll understand their business, brand and personal needs and translate them into quality, actionable briefs. You'll be the go-to for what good looks like in client service, mentoring others in project and financial management.

This is a hybrid role, with your primary location being our London-based studio.

Responsibilities

• Grow revenue by selling across Marks’ capabilities; take responsibility for monthly revenue targets and cascade down weekly targets to Account Managers
• Structure and lead productive client conversations at all levels, moving things forwards
• Build your brand, design and business knowledge to add value to client briefs, presentations and workshops
• Demonstrate excellence by example across:
• Our work: project plans and timely delivery, cost proposals, contact and status reports, project trackers
• Our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures, chasing payment
• Partner with Design and Resource Management ensuring we effectively manage resource

Qualifications

• Experience within a Brand or Design/Packaging agency, in Client Service roles
• Emerging coaching and mentoring skills
• Commercial acumen
• Knowledge of wider financial processes and compliance
• A degree or equivalent, in Marketing, Advertising, Design or related field
• An understanding of brand management, life‑cycle and strategic design process
• The ability to manage difficult conversations, keeping people focused on resolutions
• The ability to present with confidence
• Excellent project management skills
• Be a ninja with MS Office (Word, PowerPoint, Excel) and Keynote

Benefits

We will offer:

• 25 days annual leave
• Pension
• Life Assurance

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

#J-18808-Ljbffr