Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn, and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Primary Purpose: The role is hands on and would be suitable for somebody who wishes to leverage their in-depth technical knowledge to implement and support technology applications along with partnering with internal/external team members and vendors. The individual will need to have an in-depth hands‑on technical understanding of Retail and Omni‑Channel applications and processes and will help to develop, configure and support the end‑to‑end EU Retail and Omni‑Channel application environment.
This includes configuring, maintaining, upgrading and controlling existing systems and applications, along with collaborating with outsourced vendors, IT Local and Global Technology Teams in activities related to the support of Business Systems. This role covers circa 90 stores in 12 EU countries. This is a growing environment with the complexity of a large geographical scope. There are multiple strategic technology projects in progress as part of a multi‑year investment programme. The role is based in central London with occasional travel to other EU locations.
The successful individual will leverage their proficiency to:
- Quickly develop an in-depth working knowledge of the overall business operation and requirements for the company and for specific departments.
- Work effectively and autonomously in an environment in which all local and global systems personnel and vendors have a high level of engagement and commitment to quality and customer service.
- Assist in the management of the day‑to‑day operation of multiple Vendors (some Global) that support, develop and deliver EU Applications.
- Assist in ensuring that application deployment projects are supported effectively and identifies and resolves escalated systems issues.
- Review and analyze existing application performance.
- Assist in ensuring that approved deployment projects are given the correct levels of commitment by partnering with Global IT Partners (internal and external).
- Configure, maintain and monitor EU IT Retail systems ‑ POS, Inventory, Payments.
- Work closely with Service Providers to meet Service Level Agreements and other requirements and participate in service reviews.
- Monitor and guide 2nd Level vendor partners with the handling of incidents that impact the supported brands Retail Stores.
- Communicate ongoing issues with Store Operations teams.
- Look for ways to continuously improve our services to the stores.
- Work with our support providers to create and maintain Operating Procedures and Knowledgebase.
- Work alongside the Retail Store Support Engineering and Development teams to find a root cause for open incidents and problems.
- Participate in and help manage Retail Store related Major Incident calls.
- Work closely with Store opening coordinators to ensure smooth store openings by configuring, upgrading and controlling newly installed systems and applications, along with collaborating with outsourced vendors, IT Local and Global Technology Teams in activities related to the opening of Retail Stores.
- Manage inventory assets assigned to stores and depots.
- Occasional out‑of‑hour work and major escalated issues on call will be required.
The accomplished individual will possess:
- Minimum 2 – 5 years’ experience in Retail.
- In-depth experience and an interest in understanding Retail Business process.
- Communication skills necessary to work at all levels in the organization, including at a senior executive level.
- Demonstrable knowledge of Retail POS Systems ideally Oracle (X‑Store), APTOS and IBM OMS / Sterling.
- In-depth knowledge of payment systems e.g. ADYEN / SVS / ValueLink.
- In-depth experience and a willingness to further learn SQL, XML and database management.
- Hands‑on, pragmatic, results‑driven attitude.
- Ability to travel occasionally to EU and farther afield (US / Asia).
- Experience working in a global organisation.
What Tapestry can offer you:
- Hybrid working (Tuesday – Thursday working from the office, Monday and Friday working remotely)
- Option to finish early on a Friday (Flex Fridays)
- 1 paid volunteering day per year and opportunities to volunteer with global projects
- Learning & development opportunities
- Internal mobility & career progression
- Regular social events – seasonal & cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other benefits include:
- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi‑brand discount up to 50% off – Coach and Kate Spade
- Private healthcare with health assessment (Bupa)
- Bupa rewards – Financial wellbeing support and wellness discounts
- Private dental cover
- Free 24/7 support for family building, fertility and menopause with Maven
- Eyecare vouchers
- Employee assistance programme
- Enhanced employer pension contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
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