Retail Manager
Contract - until January 2027.
Payrate - £23.17 per hour
Full time working | Flexible days
Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
Responsibilities
- Maintain and uphold high standards for customer experience, visual merchandising, and overall store environment.
- Proactively manage customer escalations, ensuring timely resolution aligned with brand values.
- Partner with the team to deliver personalized, meaningful interactions that convert customers into brand advocates.
- Recruit, coach, and develop managers and future store leaders.
- Set clear team and individual targets, track performance, and provide ongoing feedback and development.
- Lead by example to foster a positive, motivated, and collaborative team culture.
- Drive store performance across key metrics (profit, volume, conversion rate, NPS, average transaction value, attrition) to ensure sustainable growth.
- Monitor results, identify trends, and take corrective action or provide strategic recommendations.
- Execute operational and merchandising strategies in alignment with local HQ direction.
- Ensure compliance with company policies, procedures, and standards across operations, security, cash handling, health & safety, and loss prevention.
- Safeguard company assets, including confidential customer, team, and business information.
- Oversee store opening and closing, inventory accuracy, and general maintenance activities.
- Resolve operational and team-related issues efficiently to maintain performance standards.
Essential Skills
- Solid retail management experience in high-performance, customer-facing environments in relevant format.
- Proactive and resourceful and outcome-focused, always taking initiatives.
- Strong communication, interpersonal, and decision-making skills.
- Ability to work a schedule that may include weekends, and holidays, based on retail needs.
- Proficiency in English and, where relevant, the local language.
- Proven record for exceeding sales targets and achieving operational excellence.
- Ability to manage ambiguity and make sound judgments under pressure.
- Strong integrity, emotional intelligence, and ability to build trust.
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