Technical Operations Manager

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud‑based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem‑solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

Job overview

We are seeking a highly organized and proactive Technical Operations Manager to support the effective delivery of services across our EMEA region. This role sits at the intersection of resource planning, technical operations, and continuous improvement, ensuring optimal utilisation of technical teams while driving efficiency across project delivery and support functions.

The successful candidate will play a key role in aligning delivery demands with available resources, improving operational workflows, and supporting the ongoing technical enablement strategy in line with business growth and product direction.

Responsibilities and Duties

Resource Planning & Scheduling

• Own and manage the allocation of technical resources in response to requests from Delivery Managers and Project Managers
• Maintain and optimise resource schedules, ensuring alignment with project priorities and timelines
• Continuously monitor resource utilisation and adjust allocations to maximise efficiency and delivery outcomes

Project & Change Coordination

• Track and manage changes across active projects, updating resourcing plans accordingly
• Collaborate closely with Delivery and Project Management teams to ensure transparency and alignment on resource impacts

Technical Support Triage

• Act as a central point for triaging incoming technical support requests
• Assign appropriate technical resources based on priority, complexity, and skillset
• Ensure timely resolution by monitoring progress and escalating where necessary

Operational Efficiency & Continuous Improvement

• Evaluate how technical resources are utilized across projects and support activities
• Identify inefficiencies, bottlenecks, and opportunities for optimisation in scheduling and delivery practices
• Lead or contribute to change management initiatives, engaging with CXO leadership and cross‑functional teams
• Recommend and implement system and process improvements to enhance visibility, tracking, and operational efficiency

Technical Enablement Support

• Support the coordination and organization of technical enablement initiatives across the business
• Work with enablement teams to facilitate cross‑training of Technical Consultants on additional ERP systems aligned with company strategy
• Assist in enabling Application Consultants to deploy standard ERP connectors with reduced dependency on Technical Consultants
• Contribute to the upskilling of the wider Medius functions, improving self‑sufficiency in handling standard technical and ERP‑related issues

People Management (EMEA)

• Provide line management support for selected team members within the EMEA region, as required
• Support performance management, development planning, and team engagement initiatives in collaboration with senior leadership

Qualifications

• Proven experience in change management, resource management, operations, or project coordination within a SaaS or technology‑driven environment
• Strong understanding of project delivery lifecycles and technical support processes
• Ability to manage competing priorities and make data‑driven decisions in a fast‑paced environment
• Experience driving operational improvements and change management initiatives
• Excellent stakeholder management skills, with the ability to influence at all levels, including senior leadership (CXO)
• Strong organisational skills with high attention to detail and process discipline
• Familiarity with ERP systems and technical consulting environments is highly desirable

Personal Attributes

• Highly analytical with a continuous improvement mindset
• Proactive, solution‑oriented, and adaptable
• Strong communicator with the ability to coordinate across distributed teams
• Comfortable working in a dynamic, scaling SaaS organisation

Medius is committed to fair and equitable compensation practices.

Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.

The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.

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