Administrator

Main duties of the job

• Manage incoming calls through the Nottinghamshire Single Point of Access, directing enquiries and ensuring messages are handled efficiently.
• Provide high‑quality administrative support, including clerical tasks, correspondence, filing, appointment scheduling and maintaining accurate client records in databases and on paper.
• Process healthcare referrals promptly within agreed timescales, record client data accurately, produce reports and documents, and use IT systems such as Excel, Word and in‑house databases.
• Work closely with Service Leads to source appropriate venues within budgets, monitor workloads and service targets, take and distribute meeting minutes, and provide general admin support as required.
• Support behaviour‑change initiatives by engaging with clients, coordinating Nicotine Replacement Therapy (NRT) requests, and carrying out regular stock audits and temperature checks for safe storage and compliance.
• Offer flexibility to cover colleagues’ annual leave, sickness or other absence as needed.

Skills & Competencies Required

• Experienced administrator with a background in health and/or community settings.
• Proficient with Microsoft Office (Word, Excel) and database systems.
• Positive and proactive, able to work at pace with multiple tasks.
• Adept communicator with a welcoming style when interacting with patients, health professionals and colleagues.
• Strong team player who builds relationships and works independently on own tasks.
• Quality‑driven, consistently seeks high standards and improvement.
• Open to new ideas and perspectives.

Qualifications

• GCSE / O Level in Maths and English, or equivalent.
• NVQ Level 2 in a relevant subject, or significant equivalent experience.
• RSA Typing Level 2 or above.
• NVQ Level 3 in a relevant subject.

Experience

• Working in a team environment.
• Demonstrable experience in a reception/administration role.
• Experience in a health‑care setting (e.g. community health provider, GP practice, hospital).
• Experience in minute‑taking for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service will be required to verify criminal convictions where applicable.

Please note that we are unable to offer sponsorship for this role.

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