Service Manager - Plant & Machinery

Service Manager - Plant Hire / Construction Equipment

Location: Launceston

Salary: Circa £40,000

About the Company

We are working with a well‑established plant and machinery supplier serving construction contractors and domestic clients across the South West. Providing a wide range of equipment such as excavators, dumpers, loading shovels, and other plant machinery, the business has built a strong reputation for reliability, customer service, and high‑quality maintenance support.

The Role

An exciting opportunity has arisen for an experienced Service Manager to lead their busy depot service operations. You will oversee the servicing, maintenance, and repair of a diverse fleet of plant equipment, ensuring machinery is safe, compliant, and available for customers across the region. You will also lead and develop a team of engineers while driving service performance and customer satisfaction.

Key Responsibilities

• Manage the day‑to‑day operations of the service department and workshop
• Oversee maintenance and repair of plant machinery including excavators, dumpers, and loading shovels
• Plan and coordinate servicing schedules, breakdowns, and fleet availability
• Lead, motivate, and develop a team of engineers and technicians
• Maintain high standards of health & safety and workshop compliance
• Manage parts inventory and ensure effective stock control
• Build and maintain strong relationships with customers across the South West
• Identify opportunities to upsell servicing and maximise service revenue
• Work closely with hire and sales teams to optimise fleet utilisation
• Ensure accurate financial procedures and reporting

Requirements & Experience

• Strong mechanical knowledge of plant or construction machinery or similar
• Previous experience as a Service Manager, Workshop Manager, or Senior Engineer
• Background in plant hire, construction equipment, or heavy machinery
• Proven leadership experience managing teams
• Strong organisational and planning skills
• Commercial awareness and customer‑focused approach
• IT literate with experience using service/workshop systems

Benefits

• Salary circa £40,000
• Company pension
• On‑site parking
• Stable, long‑term role within a growing regional business

Our Commitment to Inclusion

As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under‑represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background

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