Santander is looking for a Customer Experience Advisor based out of the Shipley MS Branch. The role is 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just a friendly face and voice of Santander – you’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll have plenty of support and a close-knit team to rely on.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop your knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We enable teams to go beyond by valuing who they are and empowering what they bring.
- As a Santander UK employee, you can request staff versions of our products (Edge Current Accounts and Credit Cards with no fees) and access many other deals and discounts.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing support beyond work – access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage – from menopause and pregnancy to parenthood and beyond, including enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- Real desire to go above and beyond for customers (Preferred).
- Effective teamwork skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
- All candidates must have the right to work in the UK to commence employment with Santander.
Compensation & Benefits
- Starting salary of £25,000 plus a £500 annual cash allowance.
- 25 days holiday plus bank holidays; increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
- We contribute 8% of salary to your pension; if you contribute, we may match up to 12.5% and offer some contribution in cash.
- Protection for you and your family – company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success through share plans.
We are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to a recruitment experience that is accessible, fair and welcoming for all candidates, giving them the chance to thrive both at work and at home.
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