Role Overview
The Operations Manager will lead and optimise all operational functions across GAIA Skincare, playing a central role in delivering P&L targets and enabling rapid sales growth over the next 2–5 years. This is a highly hands‑on role, based primarily at our Newquay warehouse, with responsibility for overseeing warehouse and logistics, operational support for sales and marketing, training coordination, and the implementation of scalable systems and processes to drive operational excellence and support growth.
Key Responsibilities
Operational Leadership & Scaling
- Take ownership of day-to-day operational performance across the business
- Build and implement scalable systems, processes, and infrastructure to support growth
- Work closely with the Founder to execute the strategic vision and scaling plan
- Identify operational bottlenecks and implement effective solutions
- Resosible for operational KPIs and performance tracking
- Ensure operational readiness to support rapid sales growth
P&L Delivery & Commercial Performance
- Take operational responsibility for delivering to company P&L targets
- Drive improvements in operational efficiency, margin, and cost control
- Identify opportunities to improve profitability through operational improvements
- Support initiatives that directly contribute to revenue growth and scalability
Warehouse, Inventory & Logistics
- Oversee daily warehouse and fulfilment operations and the logistic manager.
- Ensure efficient order processing, picking, packing, and shipping
- Responsible for inventory management, forecasting and stock control
- Manage logistics partners, shipping providers, and operational suppliers
- Ensure operational accuracy, efficiency, and service levels are maintained as volume increases
Sales & Marketing
- Ensure operational infrastructure supports rapid sales growth
- Oversee operational onboarding of new stockists, partners, and accounts
- Support the execution of growth initiatives and commercial expansion
- Work closely with leadership to enable scaling of sales channels
- Ensure operational readiness for product launches, promotions, and campaigns
- Coordinate logistics and fulfilment support for marketing initiatives
- Support cross-functional execution of growth campaigns
- Lead Head of Sales and Marketing Manager
Training & Education Operations
- Oversee logistics and operational delivery of brand training programmes
- Coordinate training schedules, materials, and operational support
- Ensure seamless delivery of internal and external training
Legal and compliance
- Take operational ownership of key legal and regulatory requirements across the business
- Ensure ongoing compliance with brand accreditations and certifications, including trademarks, Leaping Bunny, Vegan Society, and other relevant industry standards
- Oversee trademark management, renewals, and compliance in collaboration with external advisors where required
- Ensure the business meets all Health & Safety obligations across warehouse, office, and operational environments
Essential Experience
- Proven experience in an Operations Director, Head of Operations, or senior Operations role within a product-based business
- Experience working within skincare, beauty, wellness, or a similar fast-growth brand
- Experience scaling a business through a significant growth phase
- Strong hands‑on experience with warehouse, fulfilment, and logistics operations
- Experience implementing scalable operational systems and processes
- Strong commercial awareness and understanding of P&L delivery
Personal Attributes
- Highly hands‑on and operationally driven
- Strong commercial mindset with focus on growth and profitability
- Entrepreneurial, proactive, and solutions‑focused
- Comfortable working onsite and deeply involved in daily operations
- Highly organised with strong attention to detail
- Resilient and adaptable in a fast-growth environment
- Motivated by building and scaling a business
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