Service Administrator
£28,000 - £30,000, Monday - Friday.
The Role
The Service Administrator plays a key role in ensuring our service operations run efficiently and customers receive outstanding support. You'll be the link between customers, engineers, and internal teams, keeping schedules on track, parts where they need to be, and communication flowing.
Key Responsibilities
- Scheduling service, maintenance, and repair work for field engineers
- Acting as the main point of contact for service-related customer enquiries
- Raising and processing job cards, purchase orders, and service documentation
- Coordinating parts availability with the parts department and suppliers
- Monitoring job progress and keeping customers updated
- Maintaining accurate service records and system data
- Supporting warranty claims and service reports
- Assisting with invoicing and cost tracking for service jobs
Essential Qualifications
- Previous experience in a service coordination, scheduling, or similar administrative role
- Strong organisational and time-management skills
- Excellent communication skills — both written and verbal
- Ability to multitask and prioritise in a busy environment
- Good IT skills (Microsoft Office and service/CRM systems)
Desirable (but not essential)
- Experience in the plant, construction, automotive, or engineering industry
- Knowledge of parts ordering or workshop processes
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