Description
As a Customer Service Team Leader you will be managing an established productive team ensuring a positive solution focused culture.
You will be providing training and coaching and identifying skills gaps conducting regular 121s and coaching sessions alongside reviewing quality.
The role will be hands on managing escalations and any issues ensuring these are resolved within agreed SLAs.
If you are an experienced team leader within a professional services environment or potentially transitioning into a supervisory role we would love to hear from you.
Profile
- Experienced within a supervisory role within a professional services environment in a volume position
- Excellent people management skills
- Able to work in a volume environment managing a fast paced team and a busy workload
- Passionate about delivering an excellent level of client care
- Experienced working within change and technology improvement projects
Job Offer
- Up to £35,000 dependent on experience
- Reputable and prestigious law firm
- Central location in Stoke
- Excellent progression and development opportunities
- Good benefits package
- No shift patterns or weekends
- Established and productive high performing team
- Growing organisation and experts within their market
- Exciting plans for the year ahead
- Immediate interviews being held
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