Senior Manager — AI-Driven Digital Service & Contact Centre

A leading telecommunications provider in the UK is seeking a Senior Manager to lead the digital service operating model. This role involves the design and optimization of customer interactions through AI and automation, ensuring operational efficiency and high-quality experiences. The ideal candidate will have significant experience in contact centre operations, a strong understanding of conversational AI, and hands-on knowledge of CCaaS platforms like Genesys Cloud CX. Attractive benefits package included.#J-18808-Ljbffr…