Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?
ICT Service Desk Technician
Job reference: VAC000431
Location: Stocklake, Aylesbury, Bucks, HP20
Salary: £29,984 – £33,356 Gross Per Annum
Hours: Full-Time, 37 hours per week
Contract:Permanent
Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities
About the Employer
Our client is a Fire & Rescue Service that serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. They employ around 100 specialist support staff, from ICT to Fire Prevention.
They are a diverse, welcoming community – will you join them?
Their Service is only as good as its people. When their employees are engaged and supported, their Service thrives. This why they support flexible and hybrid working.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties:
- Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
- Troubleshoot a wide range of hardware, software, and network issues in a practical, user-focused way
- Set up and maintain devices, including laptops, desktops, and core software
- Provide user support both remotely and on-site when required
- Manage and track requests to ensure nothing is missed and updates are clearly communicated
- Carry out routine tasks such as system updates and basic maintenance
- Work closely with users to understand their needs – not just their requests
- Offer clear, straightforward advice on systems and the effective use of technology
- Help keep processes simple and efficient so the service desk runs smoothly
About You
They are looking for someone who is/has:
- A strong problem-solving mindset, with the ability to work through issues logically
- Confident taking ownership of issues and seeing them through to resolution
- Clear and approachable communicator, able to explain technical matters in plain language
- Customer-focused, with a genuine desire to support and help others
- Able to prioritise workloads and manage multiple requests without losing track
- Adaptable and flexible, particularly when dealing with urgent or unexpected issues
- A solid technical foundation across Windows environments, networking, and common business systems
- Comfortable working independently while contributing positively as part of a team
- Reliable and well organised, with strong attention to detail
- Willing to learn, develop, and keep up to date with evolving technology
Experience and Qualifications Required
- Knowledge of MS Windows, Office 365, and Exchange
- Strong ICT problem-solving skills
- Experience in network and PC support
- Excellent written and verbal communication skills
- Full, UK Driving License
Closing date: Tuesday, 28th April 2026
Interested?
Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).
Our client is an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome.
If there are any adaptions or adjustments, this service can make to help you in your application, or with their recruitment process, this can be discussed.
Everyone who works with this service is required to have a DBS check.
No agencies please.
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