The Crimson hotels is a fast growing, independently family-owned hotel group who manage seven branded hotels, operating under two major brands of Hilton and IHG.
At Crimson we are passionate about creating meaningful experiences and we do this by connecting people through exceptional hospitality and making a sustainable impact in our community.
The successful candidate will oversee all aspects of the C&E and support F&B department at Crowne Plaza London Gatwick Airport.
The C&E Operations Manager will be responsible for the smooth and efficient running of all C&E operations ensuring excellent guest experience and achieving operational goals.
Other Key responsibilities
- Collaborating with clients, sales teams, and other departments to plan and coordinate events, ensuring all requirements are met.
- Maintaining high service standards and ensuring guest satisfaction during events.
- To be readily available at all times to deal with customer queries, problems or complaints.
- A positive can-do attitude and be passionate about the hospitality industry.
- Act as the liaison between sales, operations, and clients to ensure smooth event planning and execution.
- Have strong people management skills and the ability to train and motivate people
Personal qualities, skills and experience
- Previous experience gained in a hotel or hospitality environment ideally within in a leadership role.
- Good oral and written communication skills with the confidence and ability to engage and influence colleagues across the organisation.
- Strong organisation and planning skills and the ability to prioritise appropriately
- Knowildge of IT and systems skills
In line with the requirements of the Asylum immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Evidence of eligibility will be required from candidates as part of the recruitment process.
There are some great benefits of working with us:
- My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards and employee of the month e-vouchers
- Additional annual leave day for your birthday
- Access to Private Healthcare Plan, e.g. financial assistance towards the cost of healthcare
- Superb training appropriate to the role and development opportunities
- Complimentary refreshments and freshly cooked meals whilst on duty
- Employee introduction scheme
- Star of the month recognition
A Crimson we want to be a great place to work where a diverse group of people from all backgrounds can input and thrive. We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.
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