The Role
As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand.
This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.
- Fully onsite position based at our office in Lisbon, where you will collaborate closely with cross‑functional teams in person and contribute to a dynamic and fast‑paced environment. We are open to support with relocation efforts.
Responsibilities
- Develop and execute community engagement strategies to grow and support user communities.
- Manage and moderate forums, social media groups, and user discussion platforms.
- Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
- Organize and promote community events, webinars, and Q&A sessions.
- Collaborate with marketing, product, and support teams to ensure a seamless user experience.
- Monitor and analyze community engagement metrics to optimize strategies.
- Identify and activate brand advocates, ambassadors, and superusers.
- Stay up to date with community management trends, tools, and best practices.
- Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
- Address user concerns and elevate issues to the appropriate teams when necessary.
Requirements
- Around 3+ years of experience in community management, social media management, or customer engagement.
- Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
- Strong written and verbal communication skills, with the ability to engage and inspire users.
- Experience with community‑building tools and analytics platforms.
- Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
- Experience planning and executing community‑driven events or initiatives.
- Passion for building meaningful relationships and fostering brand loyalty.
- Ability to analyze engagement data and adjust strategies accordingly.
- Experience in fast‑paced digital environments with a user‑centric mindset.
Benefits
- Apple hardware ecosystem for work.
- Annual Bonus.
- Top‑tier Health and Life Insurance for peace of mind.
- Transportation Budget to support your commute needs.
- Coverflex benefits package for meal allowances, well‑being, and more.
- Childcare support.
- Air Conference – an opportunity to meet the team, collaborate, and grow together.
- Pension Fund to support your long‑term financial planning.
- Urban Sports Club membership to keep you active.
- Meals 100% free at the hub.
Diversity & Inclusion
At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
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