Front Office Manager

Company Details

• Contract Type: Permanent / Full Time
• Salary: £18.30 per hour
• Start date: 1st of May

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

Job Description

As our next Front Office Manager, you will…

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands‑on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results‑driven and understand what’s needed to achieve hotel goals.

Qualifications

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational, administrative, and colleague needs effectively.
• Handle complaints with confidence and empathy.
• Manage staff planning, scheduling, and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.

Additional Information

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

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