Job Title: Applications Product Specialist - Pathology
Location: Field Based (South of England) with adhoc Burgess Hill
Contract Length: 9 months
Daily Rate: £250 - £300 via Umbrella Company
Working Pattern: Full Time
Driving Required: Yes
About the Role
Our client is seeking an enthusiastic and knowledgeable Applications Product Specialist to join their UK Systems Support team. In this field‑based role, you will be the go‑to person for internal and external customers, delivering top‑notch application, technical, and scientific support. Your mission is to ensure customer satisfaction and help them achieve success with innovative solutions.
Key Responsibilities
- Handle customer inquiries and provide effective solutions from problem acceptance to resolution.
- Identify and troubleshoot complex issues, ensuring timely responses.
- Deliver engaging training sessions to customers, both onsite and remotely.
- Conduct installations and commissioning of instruments, guiding customers through the go‑live process.
- Collaborate with sales teams, providing technical support during customer meetings and product demonstrations.
What You’ll Bring
- A degree in a relevant biomedical discipline.
- Previous experience in a hospital or research laboratory (strongly desired).
- A proven track record in troubleshooting and problem‑solving.
- Familiarity with Customer Relationship Management (CRM) tools is a plus.
- Excellent communication skills in English, both written and verbal.
- A full UK/EU driving license and a willingness to travel for training opportunities.
Benefits
- Make a difference: your expertise will directly impact customers and their experiences.
- Collaborative environment: work alongside a passionate and diverse team dedicated to achieving results.
- Professional growth: opportunity to enhance skills and advance your career in the biomedical sector.
- Dynamic role: engage in a variety of tasks, from troubleshooting to training, ensuring no two days are the same.
Equal Opportunity
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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