At Nationwide, a Customer Representative role is to best support our customers with our great services across all channels. From transactions on the till and handling inbound calls from customers, to supporting product applications through digital sales, you will provide first‑class service in person, via phone and online.
Working in the branch at Port Talbot, Neath Port Talbot, you will be a permanent, full‑time employee of 35 hours per week, Monday to Saturday. On Tuesdays and Thursdays, the branch is closed to the public and you will primarily support customers by taking calls on our savings line while also providing banking support over the phone.
You must be within a 45‑minute commute of the branch. Nationwide maintains a large network of branches, so if you are located outside the 45‑minute radius, please consider other vacancies closer to you.
Initial training will be delivered virtually in the branch. The first three weeks are crucial; no holiday can be taken during that period. If the advert receives a high volume of relevant applications, it may close earlier than advertised.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Responsibilities
- Work on the counter, completing transactions and educating customers on our digital services and easier ways to bank with us.
- Deal with customer queries through various channels, including online and via the phone.
- On multiskilled days, take customer calls only.
- Build meaningful relationships with customers via their preferred channel of choice.
- Navigating the world of banking and savings, providing expert guidance and support to customers over the phone.
- Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call.
- Thrive in a fast‑paced environment where your decisions can make a real difference in people’s lives.
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations.
- Embrace the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking.
Qualifications & Competencies
- Comfortable using digital tools and applications.
- Empathetic and able to step into customer’s shoes (Feel what customers feel).
- Clear communicator, able to say it straight and speak openly.
- Committed to continuous improvement and personal development (Push for better).
- Decisive, goal‑oriented and takes accountability to deliver brilliant customer outcomes (Get it done).
- Ability to work within a team and respect diverse perspectives.
Job Information
- Job Identification 2875
- Apply Before 04/24/2026, 10:55 PM
- Locations 79 Station Road, Port Talbot, West Glamorgan, SA13 1EX, GB
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