Location: Six Hills Way, Stevenage, SG1 2DA37.5 hours per weekMonday-Friday 06:15 -14:15 & 11:30-19:30£13.50 Per hour + Sodexo rewards and benefitsFree onsite parking
About the Role
We are looking for a motivated and customer-focused individual to join our team in Stevenage SG1 2DA, You will play an important role in maintaining high service standards across the facility, ensuring members and customers have an enjoyable and professional experience. The role includes supporting gym operations, assisting with classes, maintaining equipment, and helping to uphold health, safety, and cleanliness standards throughout the Club.
Key Responsibilities
- Support the overall management and smooth operation of the Club, ensuring high standards of service and customer care.
- Maintain compliance with all Health & Safety legislation, policies, risk assessments, and COSHH procedures, promoting a safe environment at all times.
- Oversee the gym area, ensuring equipment is safe, well maintained, and any faults are reported and addressed promptly.
- Ensure all members are correctly screened, inducted, and provided with suitable fitness programmes that are regularly reviewed and updated.
- Assist with class scheduling and timetable reviews to ensure activities meet customer requirements and operational needs.
- Maintain excellent customer focus, resolving queries and feedback in a positive and professional manner.
- Work within agreed budgets, support income and sales targets, and ensure accurate handling and security of takings.
- Contribute positively as part of the team, supporting training, development, meetings, and continuous improvement initiatives.
- Maintain high standards of cleanliness, hygiene, and presentation across the facility.
- Demonstrate flexibility by undertaking other reasonable duties to support the Club’s objectives and performance standards.
What We Are Looking For
Essential:
- Level 2 Fitness Qualification.
- Level 3 Personal Training Qualification.
- Strong communication skills (written and verbal).
- Excellent customer focus.
- Good understanding of Health & Safety legislation and best practice.
- High standards of personal presentation.
- Ability to work independently and manage your own workload.
- Numerate and computer literate.
Desirable:
- Yoga and/or Pilates qualifications.
- Experience working in a customer-facing fitness environment.
Why Join Us?
Be part of a friendly and supportive team. Work in a role where customer experience is at the heart of everything you do. Opportunity to contribute to service development and continuous improvement. A varied and engaging role within a professional facility.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for yourself. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
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