Service Delivery Manager – ITIL & SLA Focus

A market leading Public Safety organization in South-West London is seeking an experienced Customer Service Manager. In this role, you will oversee daily service operations and ensure exceptional customer support. Responsibilities include managing service delivery, acting as an escalation point during incidents, and driving continuous improvement efforts. Ideal candidates will have a strong background in service delivery management, change management, and ITIL practices. This position offers the chance to work in a supportive and diverse environment. #J-18808-Ljbffr