At Fuel Learning, we are committed to nurturing leadership excellence and empowering individuals to reach their full potential through our comprehensive apprenticeship and commercial programmes.
We are looking for a talented individual to join us as a Client Programme Manager at an exciting time of growth.
In this role you will be an integral member of our Operations Team, ensuring the successful delivery of Fuel Learning programmes to clients, monitoring planning, design, mobilisation and evaluation.
Key Responsibilities
- Provide world‑class customer service to all stakeholders (internal and external) in the operations and delivery of logistics, resources, and communication.
- Deliver and coordinate clear and accurate communication of programme requirements and deadlines through detailed project plans.
- Provide accurate and timely information to cross‑functional teams about the programme requirements such as venue suitability, itineraries etc.
- Organise documents and information in a coherent way in line with the agreed ops systems and file structures.
- Collate all relevant commercial information for accurate and timely PO invoicing.
- Be informed and knowledgeable on the status of all aspects of programme delivery on time and to deadlines.
- Provide professional and accurate reports to the client on status and required actions or risks.
- Ensure commercial programme participant communications are delivered.
- Be able to prioritise time and activities to manage multiple projects.
- Maintain effective communication skills: ensuring all correspondence has good grammar, punctuation and conveys information simply and clearly.
KPIs
- Strong attention to detail.
- Clear accurate and timely communication.
- Ability to manage several projects at one time.
Change The Game KPIs
- Demonstrate competency in fulfilling Fuel’s world‑class operational delivery requirements across all programmes.
- Excellent analytical and problem‑solving skills to understand and exceed the customer's expectations.
- Provide a world‑class customer service to internal and external stakeholders.
Qualifications and Experience
- Experience in a customer facing role.
- Competence in digital administration and organisation tools and databases such as MS Office.
- Excellent analytical and problem‑solving skills.
- Strong attention to detail.
- Ability to manage multiple projects concurrently, knowing how to prioritise time and activities.
- Effective communication skills: ensuring all correspondence has good grammar, and punctuation and conveys information simply and clearly.
- Has the desire and competence to implement programmes efficiently and effectively.
What We Offer
- Competitive salary of £32,000
- Comprehensive benefits package including an extended Christmas break
- Company pension.
- State of the art technology.
- Free on‑site parking.
- Sick pay.
- Collaborative and inclusive work environment that values innovation, creativity, and continuous learning.
If you are passionate about providing world‑class customer support and the opportunity to make a significant impact in the learning and development space, we invite you to apply. Join us at Fuel Learning and play a pivotal role within our Operations Team.
To apply, please submit your CV and a cover letter highlighting your relevant experience and qualifications.
Fuel Learning is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, gender, age, national origin, disability, or any other protected characteristic.
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