Deputy Manager – London

Responsibilities

• Opening and closing the venue to the correct standards and in line with company policy
• Managing the atmosphere on shift to ensure that the venues are clean, the music and lighting are at the correct levels and the temperature is comfortable for customers
• Delivering a memorable experience at all times and engaging with customers in an effort to gain their insights
• Operating the venues within the limits of its licence
• Working with the General Manager on managing stock to deliver sales and GP targets
• Completing all daily duties with an emphasis on ensuring that customer experience is the highest priority
• Report and resolve any serious incidents incidents/accidents and escalaties to the General Manager when necessary
• Maintaining a safe work environment at all times and reporting issues immediately
• Keep accurate records of all incidents and report in line with company policy
• Deputising for the GM when they are out of the business
• Completing specific projects allocated by the General Manager with a view to delivering the bars business plan
• Conducting job chats and investigations with the guidance of the People Team
• Collaborating with the General Manager with recruiting and retaining the best team for your venue
• Overseeing the training of Bar and Assistant Managers
• Complete all reasonable requests from line managers

This is not an exhaustive list and other duties will fall within the remit as assigned by your line manager.

Benefits

• 34,000 base salary
• KPI-based bonus scheme
• 50% staff discount, including during our award-winning Happy Hour!
• Hospitality Essentials, a discounts and perks platform for your weekly shops and holidays!
• Great progression opportunities- 70% of our managers have been internally promoted.
• Exciting incentives, including experience days, team nights out and trips abroad!

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