2nd Line ICT Support Engineer

2x Service Desk Engineer (2nd Line) London – £38,000 – Hybrid Working! We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. As a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. Resolve 2nd line and escalated IT support tickets within SLAMonitor and resolve alerts from system monitoring tools (NOC tickets)Identify recurring issues and contribute to long-term solutionsSupport and mentor 1st Line EngineersStay up to date with emerging technologies and cyber security trends Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP)Windows Server (On-Prem & Azure)Active Directory, Group Policy, Office 365 & SharePointMicrosoft ExchangeCyber Security (MFA, EDR, AV, Incident Response)Networking (TCP/IP, DNS, DHCP, LAN/WAN)Windows & macOS environmentsClear opportunities for training, certifications, and progressionHybrid working model with a mix of office, remote, and client interactionThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com….