Better content. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We turn big ideas into the products, content and services millions of people love. As a” Lead Content Designer “in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. Lead content delivery “across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy “for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice “in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers , setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action , using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally “with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards , including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design , using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs , WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. Proven experience delivering”strategic, user-centred, world-class digital web & app content”across large-scale digital products and services, with clear evidence of impact. Advanced expertise in”UX writing, plain language, inclusive content, accessibility, and editorial standards”at scale. Strong experience leading or mentoring content designers across”multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in”Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using”research methods and platforms such as UserTesting”to validate content, reduce friction, and improve comprehension. Proficiency in”Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. While applying, please include portfolio/content showing evidence of your experience across these four areas: People – Helping develop high-performing teams. Position – Influencing strategy and embedding design across an organisation. Product – Producing provable world-class app-first digital experiences (Outcomes & Impact) Sitting within the” Customer Experience Centre of Excellence , you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. Sky Q, for the TV you love all in one place
~ A generous pension package
~ Private healthcare
~ Discounted mobile and broadband
~ Inclusion & how you’ll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Our spacious tech hub is under a mile away from Leeds train station. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. We support our community and contribute to a sustainable future for our business and the planet. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check….