Technical Support Advisor- Working From Home

Principal IT are working with a global player in the Cyber Security sector that are lookingfor an Technical Support Consultant to join their team to provide technical support and consultancy to their customers. Provide technical support and resolve customer queries Deliver ongoing consultancy to help customers maximise product value Support successful onboarding of new clients Participate in customer meetings and calls, including pre-sales support for technical queries Previous experience in an IT support role Strong experience supporting Windows environments at scale (Server/Desktop, Entra ID/Active Directory, Intune, Azure, DNS, DHCP) Good understanding of software and OS patch management Solid understanding of networking fundamentals in enterprise environments Basic knowledge of SQL and database querying 27 days annual leave Pension Scheme Work from home with occasional travel….