The central London office is located in Westminster a short walk from Parliament and central Government offices.
They are looking for an experienced customer support administrator to help with the launch of a new grant management system. This role is for three months and you will be able to work on a hybrid basis
Triage incoming email support requestsProvide 1st line support for requests where appropriateProvide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficientlyAbility to work as an effective and flexible team member, with the ability to work largely unsupervisedSelf-Starter in terms of finding answers, setting up recording of statistics and management of day-to-day mail inbox and workflow. Excellent Customer Service DeliveryExperience of a support provision role and resolving queries and issues Desirable…