Sales & Customer Service Advisor Immediate Start

We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our new store in Farnham which opened in November and as part of our professional and friendly team of 3, we offer a competitive salary, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would candidates with previous experience working in the retail sector for companies like Carphone Warehouse, John Lewis, Currys, B&Q or similar. We are looking for candidates with proven sales experience and customer service skills who have the confidence to approach customers. You must have good PC skills and be a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Sales Duties• Deliver excellent customer service that exceeds all customer’s expectations.• Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).• Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.• Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.• Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager. Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.• Assist with the training and development of all new recruits.• Take on any reasonable ad hoc duties to ensure the smooth running of The Company. To be successful for the Sales and Customer Support Advisor role you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration…