Product and Service Delivery Administrator

Product and Service Delivery Administrator Location: Liberty Building, Dublin Contract: Permanent, Full Time Working Hours: 37 hours Monday to Friday Hybrid Working: We currently operate a hybrid working policy with a mix of working from the office and home. About Us Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland’s energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI)we offer advanced energy solutions. We’re committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. As a leading, long-term energy provider and infrastructure investor in Ireland, Energia Group currently supplies approximately 17% of the island of Irelands total electricity requirements and is responsible for approximately 20% of wind power capacity installed on the island. We are looking for people who want to create impact in their roles and are energised to achieve their personal, professional and aspirational goals throughout their career with us. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us. About the Role The Product and Service Delivery Administrator plays a critical role in supporting the successful delivery of our products and services to both our commercial and residential customers. This role requires a highly organised and detail orientated individual with strong administrative and communication skills. The successful candidate will be responsible for managing various aspects of the delivery process, ensuring smooth and efficient operations whilst providing excellent support to both internal and external customers. Key aspects of this role include the processing and tracking of orders accurately and efficiently, ensuring timely order fulfilment and coordination with relevant teams, the generation and maintenance of accurate reporting, and resolving customer issues and queries promptly and effectively. Day-to-day, heres what your new role would look like: Client communication throughout the order process. Process and track orders accurately and efficiently. Build and maintain strong relationships with stakeholders. Generate reports and analyse data. Provide general administrative support as needed. Contribute to process improvement initiatives within the department. Ensure compliance with all relevant Procedures and Standards. Be the first point of contact for support from third party vendors while managing support inboxes, customer queries and other day to day admin requirements. Providing resolution and root cause analysis of complaints. Monitoring daily stock levels and updating stock management. About you Key Criteria What Youll Need Proficiency in Microsoft Office Excellent problem solving and customer service skills Strong stakeholder management skills Leaving cert or equivalent Minimum one year experience working in an office environment Desirable Criteria – These help decide between those who meet all the above key criteria: Experience with Salesforce Experience with SAP software Knowledge of the Energy industry *If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for….