Store Director – SEPHORA UK
Position Summary
As the Store Director of your store, you’ll be the driving force behind one of the most exciting openings in SEPHORA UK’s expansion. Reporting to the Regional Retail Manager, you’ll bring SEPHORA’s bold, inclusive and customer‑obsessed spirit to life from day one – shaping the vision, culture and operational excellence of a store designed to set the benchmark for our future boutiques.
What You’ll Be Doing…
- Deliver strategic insight to the Regional Retail Manager through market analysis, competitor intelligence and customer trends.
- Shape and execute short‑ and long‑term plans to maximise both top‑ and bottom‑line performance.
- Use local insights to influence product curation, stock decisions and in‑store storytelling.
- Set the bar for exceptional customer experience through SEPHORA Attitude behaviours and on‑floor leadership.
- Coach and support the team in real time to uphold service excellence in any situation.
- Leverage customer satisfaction metrics (e.g., Love Meter) to drive continuous improvement and resolve issues quickly.
- Lead the management team to exceed sales targets across all categories, including exclusive brands and SEPHORA Collection.
- Support the Customer Experience Manager, Beauty and Services Managers to bring to life immersive, educational and engaging customer experiences.
- Oversee operational excellence across stock management, cash handling, replenishment and visual merchandising with the Operations, Cash and Stock Managers.
- Conduct post‑event reviews to measure the impact of promotions and activations.
- Create a high‑performing, engaged team culture with regular coaching, feedback and recognition.
- Communicate business priorities clearly so every team member understands the strategy and their role within it.
- Manage scheduling and annual leave to ensure strong floor coverage and operational efficiency.
- Partner with the Recruitment team to attract exceptional talent and build a strong pipeline for the store.
What You’ll Bring…
- Proven experience leading large, high‑performing retail teams with strong commercial and operational capabilities.
- A passion for delivering unforgettable customer experiences and empowering others to do the same.
- Strong analytical acumen to interpret sales data and inform strategic decision‑making.
- The ability to coach and develop leaders, driving capability, performance and long‑term growth.
- A track record of achieving sales targets and driving commercial results across multiple categories.
- Operational excellence across stock, cash, compliance and visual standards.
- A leadership style aligned with SEPHORA’s values: inclusive, creative, empowering and customer‑obsessed.
Beautiful Benefits at SEPHORA UK
- SEPHORA University – receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location – including shoes, lunch and more.
- Competitive pay that grows with you – including annual salary reviews based on your performance and the company’s results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday – because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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