Role Overview
TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
Responsibilities
- Risk Detection & Mitigation: Audit existing platform controls and policies to proactively identify governance gaps and implement product measures to mitigate regulatory, safety, and operational risks.
- Translate regulatory requirements into effective product and platform controls: Receiving and interpreting requests from regulators, including government recalls, and working with internal teams to action them in platform controls.
- Strategic Planning: Define project scopes, objectives, and success metrics, ensuring alignment with broader organizational strategies.
- Project Design: Designing projects involving multiple team members and XFN team members, managing resources effectively, ensuring project teams are supported to deliver high-quality outcomes.
- Cross‑Function Collaboration: Establish effective collaboration with technical teams to develop the best listing governance and product compliance solutions for our business.
- Process Optimization: Drive continuous improvement initiatives to enhance project management processes, tools, and workflows.
- Performance Tracking: Monitor and report on project progress, using data‑driven insights to inform decision‑making and optimize outcomes.
Qualifications
- Bachelor’s degree or above in a relevant field.
- Extensive risk management experience including 5+ years of consumer product compliance/safety related risk management experience.
- Experience with EU and UK consumer product safety issues in categories such as consumer electronics, beauty and personal care, toys, or baby products.
- Self‑starter with the ability to autonomously define problems, implement solutions and manage strategies, for topics that may not be well‑defined and require new and innovative technologies.
- Strong stakeholder management skills, with the ability to influence and align senior leaders.
- Exceptional problem‑solving skills and the ability to manage ambiguity.
- Strong verbal and written communication skills.
Preferred Qualifications
- Direct working experience in driving EU‑specific product compliance, product safety, and illegal product strategy.
- Proficient in analysis capability and tools (Excel, Access, SQL) for data analysis and reporting.
- Experience working on government recalls in Europe.
- Curiosity and ability to learn new technology and subject matter areas.
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