FM Business Development Director
Location: Home-based (UK-wide travel required)
Reporting to: Growth & Transformation Director
Salary: Up to £100,000 PA + Benefits
The Role
We are seeking a commercially driven FM Business Development Director to lead the strategic growth of Facilities Management (FM) within our Health Business Unit. This role has a clear emphasis on Hard FM and asset management, with responsibility for expanding into new market sectors across Central and Local Government, including areas such as education and emergency services. You will play a pivotal role in identifying, shaping, and securing major opportunities, while building a sustainable and high-value pipeline.
Key Responsibilities
- Lead market and sector analysis to identify priority areas for growth across new and emerging sectors
- Develop and execute strategic growth plans, aligned to Health BU and wider divisional objectives
- Build and manage senior customer relationships, creating strong engagement across government and public sector stakeholders
- Develop and maintain a qualified pipeline (short and long term), including:
- Capture planning
- Framework identification and positioning
- Define and lead bid strategies (national and regional – hub & spoke models)
- Lead major FM bids through governance to submission
- Conduct capability gap analysis across Hard and Soft FM (people, services, technology)
- Collaborate with other Business Unit Development Directors to drive cross-functional growth
What You’ll Bring
- Strong background in Hard FM and asset management is essential, with a solid understanding of Soft FM services
- Proven track record of winning and delivering FM contracts (£5M–£100M+ TCV), with credibility grounded in delivery
- Demonstrable success in building and managing high-value growth pipelines (£250M+ exit pipeline)
- Ability to build deep customer intimacy, establishing trusted, long-term relationships with senior stakeholders
- A confident, credible and impactful communicator, able to influence and challenge at all levels
- Strong commercial and financial acumen, with the ability to translate insight into winning strategies and propositions
- Experience leading complex bids and strategic growth initiatives in demanding environments
- Resilient, adaptable and comfortable operating at pace in ambiguous, evolving markets
Operating At a Senior Leadership Level, You Will
- Drive innovative and profitable growth across new sectors
- Build trusted, collaborative relationships internally and externally
- Translate strategy into tangible, deliverable outcomes
- Lead and influence teams to deliver sustained business performance
Additional Information
- Significant UK travel required
- Home-based role with national remit
What We Offer
- Company car / £4200 cash alternative
- Private healthcare
- Bonus scheme of up to 20%
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
Equal Opportunity Statement
Serco is a Disability Confident Leader employer and holder of the Gold Inclusive Employer Standard. We make reasonable adjustments for disabled applicants that meet the minimum criteria for the role, and we are committed to building a diverse and inclusive organisation.
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