Coupa is a leading spend management platform that helps businesses improve operating margins through AI‑driven solutions.
Responsibilities
- Lead high‑stakes discovery sessions and Architecture Review Boards to design scalable, multi‑module Procure‑to‑Invoice solutions.
- Navigate executive‑level complexities, constructively challenge misaligned customer assumptions, and identify blind spots to ensure seamless global delivery.
- Serve as a Trusted Advisor, connecting design recommendations to customer goals and providing value illustration for all major deliverables.
- Provide full ownership of workstream deliverables and timelines, including leading design‑related customer escalations in coordination with Product Management and SMEs.
- Design and deliver scalable Procure‑to‑Invoice solutions with mastery‑level expertise across multiple complex Coupa modules.
- Translate technical system capabilities into measurable business outcomes tailored to specific customer needs and industries.
- Contribute to internal innovation through Architecture Review Boards, white papers, and speaking opportunities at webinars or conferences.
- Advocate for customers by contributing to the product roadmap and educating the wider team on future industry trends and best practices.
- Lead functional design and configuration strategy using established methodologies to ensure successful solution delivery and natural billability.
- Anticipate project blind spots and manage workstream dependencies to ensure design assumptions are explicit and risks are proactively mitigated.
- Foster cross‑functional collaboration between customer teams, partners, and internal Coupa leadership to maintain executive‑level alignment.
- Identify farming opportunities and define new SOW deliverables to expand customer adoption and enhance value beyond the initial project scope.
- Act as a change agent within the Solution Delivery Centre of Excellence to refine GTM strategies, processes, and delivery frameworks.
- Lead medium‑sized internal initiatives such as creating playbooks, methodology refreshes, or delivering training sessions.
- Develop learning programs and enablement content to share expertise across internal communities.
- Build strong relationships across the broader Coupa organization to support long‑term customer success and practice improvement.
- Mentor associate‑level hires and guide experienced SAs in skill development and mastery of Coupa ways of working.
- Champion the deliverable review process to ensure nothing is shipped to customers without rigorous quality standards.
- Support talent acquisition by participating in the interview process for experienced candidates and providing feedback on hiring improvements.
- Promote an inclusive team culture and serve as a role model for Coupa values, professionalism, and collaborative leadership.
- Adapt messaging, tone, and focus on the fly to engage functional stakeholders and executive leadership.
- Facilitate difficult conversations and guide customer stakeholders toward consensus and decisive action plans.
- Create and present executive‑level updates that communicate complex technical topics in a clear, structured, and business‑relevant way.
- Cultivate senior leader relationships through professional credibility, enthusiasm, and a positive, engaging presence.
Qualifications
- 8+ years of enterprise SaaS or packaged software implementation experience.
- 8+ years of consulting or customer‑facing solution delivery experience.
- 8+ years of procurement and invoicing domain experience, including Procure‑to‑Invoice processes.
- Proven track record of leading multi‑module, global deployments, solution design workshops, and implementation workstreams.
- Strong stakeholder communication, presentation, and advisory skills.
- Ability to manage multiple priorities in fast‑paced project environments.
- Willingness to travel up to 25%.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
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