X CONSULTANT / USER RESEARCHER – DEFENCE (MOD)
- UX Consultant | User Researcher | Figma | MOD / Public Sector
- Contract until 30/11/2026
- Up to £725 per day (via Umbrella)
- Hybrid – Predominantly Remote (4–5 days/month on-site in London / South)
- MOD SC Clearance Required (DV Preferred)
ABOUT THE CLIENT
Our client operates within a secure, highly regulated defence environment, delivering critical digital capabilities to support MOD stakeholders and end users.
This is an opportunity to work on a high-impact programme, shaping user experience for applications used by senior military and civilian personnel.
THE UX CONSULTANT ROLE
As the Lead UX Consultant / User Researcher, you will take ownership of understanding user needs and translating them into intuitive, user‑centred designs.
Working within an Agile project team, you will engage directly with senior MOD stakeholders and end users, conducting research and turning insights into wireframes, prototypes, and production‑ready designs.
You will play a key role in ensuring solutions are accessible, usable, and aligned to real‑world user needs, collaborating closely with developers to bring designs to life.
KEY RESPONSIBILITIES
- Conduct user research through interviews, workshops, and usability testing
- Engage with senior MOD stakeholders and end users to understand workflows and pain points
- Create and maintain personas, user journeys, and experience maps
- Design wireframes, prototypes, and high‑fidelity designs using Figma
- Develop and maintain design systems aligned to accessibility standards
- Collaborate with developers to ensure design‑to‑code alignment (React / TypeScript)
- Document research insights and design decisions using Confluence
- Advocate for inclusive design and WCAG accessibility compliance
ESSENTIAL SKILLS
- Strong experience in UX Design and User Research within Public Sector / Defence environments
- Proficiency in Figma (components, prototyping, design systems)
- Experience conducting user interviews, usability testing, and research analysis
- Strong stakeholder engagement skills – confident working with senior users
- Experience with Jira, Confluence, and Slack in Agile environments
- Understanding of frontend development (React / TypeScript)
- Knowledge of accessibility standards (WCAG) and performance considerations
- Awareness of testing frameworks such as Cypress (E2E) and k6 (performance)
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