Operations Manager – Birmingham

Responsibilities

• Oversee operations: manage front desk, housekeeping, food & beverage, and maintenance.
• Lead the team: develop department heads and staff to ensure efficient and effective operations.
• Maximize revenue: optimize revenue streams and control costs to meet financial goals.
• Ensure compliance: adhere to legal requirements and regulations.
• Enhance guest experience: develop and implement strategies to improve guest satisfaction.
• Resolve issues: handle guest complaints promptly and ensure resolution.
• Build relationships: develop and maintain relationships with vendors, suppliers, and community members.
• Shape policies: participate in the development and implementation of hotel policies and procedures.
• Manage crises: develop and implement crisis management plans and protocols.

Qualifications

• Proven experience as a hotel operations manager or in a similar role.
• Strong leadership and management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
• Strong financial management skills with the ability to maximize revenue and control costs.
• Strong knowledge of hotel operations and industry trends.
• Strong problem‑solving skills and ability to make decisions in a fast‑paced environment.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme on their global portfolio (T&Cs apply).
• Shopping discounts—groceries, fashion, travel, utilities, days out, and holidays.
• Eye care.
• Free legal and money advice.
• Counseling sessions.
• Hospital and death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward and recognition.
• Free meals on duty.
• Free parking.

Why Join Us?

Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you’re ready to lead with expertise and make a significant impact, we want to hear from you!

Are you highly motivated and experienced in hotel management? We’re looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

#J-18808-Ljbffr…