Assistant Events Operations Manager

Assistant Events Operations Manager

The Peninsula London is excited to announce we are seeking an Assistant Events Operations Manager, reporting to the Events Operations Manager. This senior role deputizes in the absence of the Events Operations Manager or Director of Conference and Events and is responsible for the efficient and profitable operation of the division whilst ensuring exceptional levels of Food and Beverage service and team engagement.

Responsibilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
• Represent hotel management when dealing with all operational and guest service issues related to the Food & Beverage Division and escalating to the Director of Conference and Events, Executive Sous Chef, Executive Chef, Director of Sales and Marketing, and EAM, Food & Beverage.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Plan and oversee the set‑up of functions including checking the physical layout of the room, providing the team with correct set‑up information, and requisitioning relevant equipment in a timely manner.
• Lead and oversee Conference or Events delivery ensuring the success of the function.
• Introduce and communicate directly to individual hosts, reviewing details and making oneself available for any need that may arise.
• Plan the manpower requirements for upcoming business ensuring that all cost lines adhere whilst service is not compromised.
• Install a high level of careful attention to all banqueting equipment and ensure that regular stock takes are carried out.

Qualifications

• Extensive experience leading a team within the Conference and Events department within a 5‑star luxury hotel environment.
• Experience with training techniques and various service styles, including set‑up styles and understanding of AV and logistics management.
• Passion for service and food & beverage, good communication skills and a friendly, approachable demeanour.
• Excellent time‑management and organizational skills, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

Benefits

• An exceptional opportunity to join our high‑profile flagship hotel in London.
• Market‑leading remuneration, service charges and attractive benefits.
• Join our award‑winning group, working alongside a highly experienced team.

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