Service Advisor - Porthmadog
Our client, a reputable Automotive Dealership in Porthmadog, is seeking a dedicated Service Advisor to join their established team. This is an excellent opportunity for experienced motor trade professionals to advance their careers within a well-respected business. The successful Service Advisor will benefit from ongoing training, a supportive management team, and the potential to earn generous bonuses.
Benefits
- Basic salary of circa £28,000, dependent on experience
- Potential to achieve OTE of approximately £32,000+ with bonuses
- Monday to Friday working hours, 8:30am to 5:30pm
- Rotational Saturdays to suit the business needs
- Join a stable, long-standing company with a proven track record of success
- Receive comprehensive training from company and franchise resources from day one
- Opportunities for career progression within a professional environment
- Supportive management dedicated to your development
Duties
- Manage customer bookings efficiently and organise technician workloads
- Assist customers with vehicle service enquiries, providing expert advice
- Support administration tasks, including diary management and data entry
- Promote and upsell products and additional services to enhance customer satisfaction and increase bonuses
- Represent a reputable vehicle brand confidently and professionally
- Build and maintain strong customer relationships, ensuring high levels of customer satisfaction
- Collaborate with the workshop team to facilitate smooth service operations
Requirements for the Service Advisor position
- Previous experience as a Service Advisor within the motor trade is essential
- Knowledge of automotive service processes and procedures
- Willingness to learn and undertake duties outside core responsibilities as required
- Confident, outgoing, and excellent communication skills
- Ability to multi-task effectively and work well within a team
- A strong customer-focused approach to service delivery
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