Booking Administrator

Bookings Administrator – Cheltenham Hospital

Administrative role, permanent full‑time (37.5 hrs/week), £25,038 per annum.

We are looking for a Bookings Administrator in Cheltenham Hospital to administer a large volume of email requests from referrals to appointments, ensuring service deliverables are met whilst exceeding customer expectations.

Preferably you hold an NVQ Level 2 in Business and Administration or equivalent and have experience in a customer‑facing environment.

Responsibilities

• Bring empathy, sympathy, and sensitivity to the role.
• Ensure complex administration and support meets required standards and timescales.
• Maintain accuracy of all data/information using the appropriate system and format.
• Prepare standard and adhoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.

Benefits

We offer a benefits package including fitness, lifestyle, health and wellbeing rewards such as free gym membership, health assessments, retail discounts and pension options.

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