Help Desk Support Specialist II

Responsibilities

• Implement and deliver advanced technical Tier II support to complex technical issues for global users: diagnose, troubleshoot, and resolve hardware, software, and connectivity problems.
• Set up and support end‑user workstations and peripherals including printers, docking stations, monitors, headsets, ensuring standardization and readiness.
• Maintain and validate hardware functionality; install, configure, and support enterprise‑standard applications in line with CPM specifications.
• Image devices, provide user environments, and manage accounts in Active Directory and Office 365 following CPM processes and controls.
• Enforce IT security standards and data privacy requirements, support license tracking, and maintain system compliance with corporate policies.
• Perform root cause analysis and resolve escalated issues including hardware replacement, driver conflicts, and system failures.
• Develop and maintain documentation for processes, policies, user guidance; provide training and support for new systems and tools.
• Participate in and lead global initiatives, including acquisitions and site assessments; coordinate with local leadership while maintaining corporate alignment.

Qualifications

• Bachelor’s degree in computer science, computer engineering, or related field preferred; equivalent experience and technical training will be considered in place of formal education.
• Strong, demonstrated understanding of computer hardware and peripherals, operating systems and enterprise software, networking fundamentals, reliability and accountability.
• Consistently delivers on commitments, follows through on tickets and projects, and can operate independently in a global environment without constant oversight.
• Takes full responsibility for issues from intake through resolution regardless of geography or business unit.
• Maintains timely communication, prioritization, and follow‑up across multiple regions and time zones.

Benefits & EEO

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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