Salary
Up to £38,900.00 per annum
Hours
Monday – Friday 08:00 – 18:00 and one Saturday morning a month paid at time and a half
Location
Taunton
What can we offer you?
- Saturday morning paid at time and a half
- Employee Car Scheme
- 25 days' holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you’ll be doing
As a Service Team Manager you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back‑of‑house performance. You will deliver against KPIs – including service targets, mystery shops, and customer feedback – while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities
- Efficiently manage resources with workshop controllers to deliver quality service on time.
- Ensure drivers operate to schedule and meet customer and workshop expectations.
- Effectively liaise with relevant departments across the business.
- Give customer focus priority throughout the service operation.
- Communicate and develop strong professional relationships with customers to deliver a high level of service.
- Ensure that the customer is fully informed of any changes to costs, including invoice explanation and advising on any future requirements.
- Deliver customer’s vehicle on time to a high standard.
- Manage the standard and quality of technical information.
- Ensure that the authorisation of warranty and goodwill meets the manufacturers recommendations.
- Meet with the service manager to review performance and suggest improvements.
- Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
- Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database.
What we’re looking for
- Previous service experience within the Motor industry.
- Experience of a customer‑focused environment.
- Specialist/technical product knowledge.
- Admin and IT skills.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role?
Call Beth Williams on 01392 825073 or email (email protected)
#J-18808-Ljbffr”, “datePosted”: “2026-04-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “City West Country Ltd”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__409134038__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=768” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Taunton” } } }Salary
Up to £38,900.00 per annum
Hours
Monday – Friday 08:00 – 18:00 and one Saturday morning a month paid at time and a half
Location
Taunton
What can we offer you?
- Saturday morning paid at time and a half
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you’ll be doing
As a Service Team Manager you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back‑of‑house performance. You will deliver against KPIs – including service targets, mystery shops, and customer feedback – while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities
- Efficiently manage resources with workshop controllers to deliver quality service on time.
- Ensure drivers operate to schedule and meet customer and workshop expectations.
- Effectively liaise with relevant departments across the business.
- Give customer focus priority throughout the service operation.
- Communicate and develop strong professional relationships with customers to deliver a high level of service.
- Ensure that the customer is fully informed of any changes to costs, including invoice explanation and advising on any future requirements.
- Deliver customer’s vehicle on time to a high standard.
- Manage the standard and quality of technical information.
- Ensure that the authorisation of warranty and goodwill meets the manufacturers recommendations.
- Meet with the service manager to review performance and suggest improvements.
- Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
- Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database.
What we’re looking for
- Previous service experience within the Motor industry.
- Experience of a customer‑focused environment.
- Specialist/technical product knowledge.
- Admin and IT skills.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role?
Call Beth Williams on 01392 825073 or email (email protected)
#J-18808-Ljbffr…