Operations Manager InterpretersLive!

Job Description

This role is to manage a small team and our Interpreterslive! service.

Responsibilities

• Develop a solid, trusting and professional relationship with our video clients and Interpreters
• Provide technical and other support to Interpreters and clients
• Organise resource to deliver our on-demand service effectively and efficiently
• Experience in reporting software and informative client MI reporting
• Client and contract management
• Respond in a timely manner to requests for support from various simultaneous communication channels
• Review and reporting service utilisation to plan for resource requirements
• Understand and meet the diverse needs of our clients and Interpreters
• Oversee platform development relationships/roadmap
• Implementation and set up of Interpreterslive! Clients

Qualifications

• Previous experience in an operational role
• Willingness to be office based in Redditch
• British Sign Language skills (Preferred/not mandatory)
• Understanding of the platform to provide customer and interpreter support
• Excellent communication skills whilst maintaining professional boundaries
• Able to multitask, prioritise and manage time/team efficiently
• Team player
• Strong problem solving capabilities
• Experience of Power BI and excel
• Resilience in fast paced environment
• Strong leadership and management skills

Salary & Benefits

• Salary dependant on experience £30,000 – £35,000
• 37.5 hour week Monday – Friday
• Work from home Monday and Fridays
• 20-25 days holiday plus bank holidays
• Pension scheme
• Attendance bonus
• Health and Wellbeing schemes
• Worcestershire Works Well health and wellbeing level 1 accreditation
• Policies to include Mental Health, Menopause and more
• Access to mental health specialist support
• Birthday celebrations/gifts
• Employee Assistance Programme
• Discounts and perks platform
• Team events
• Training
• 1 paid volunteering day per year
• Occupational Sick Pay (OSP) and (SSP)
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Disability confident leader

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