The Role
We're looking for a Business Operations Lead that strengthens our operating rhythm, accountability, and execution across the business, ensuring priorities convert into real progress.
Working closely with the Chief of Staff and Leadership Team, you’ll bring structure, visibility, and follow-through to how we execute. You’ll help teams stay aligned, remove bottlenecks, and ensure work moves forward.
This is a company-wide execution role. You won’t own the strategy or overall operating system, but you will make sure it runs effectively day-to-day.
You’ll act as a force multiplier to the Chief of Staff, extending their reach and helping to drive accountability across the business.
Reports To: Chief of Staff
Contract Type: Permanent
Location: Richmond UK, Hybrid
What you’ll own
This role is accountable for driving adoption and outcomes, rather than owning underlying tools or systems directly.
- Maintain a clear, up-to-date view of all key company initiatives.
- Ensure every initiative has strong fundamentals: clear ownership, defined scope, milestones, and success metrics.
- Track progress consistently and follow up to maintain momentum and accountability.
- Identify and elevate risks, blockers, and slipping timelines early.
- Raise the standard of project management across the business.
- Drive project health and visibility, not ownership: you ensure projects are well‑run, visible, and moving forward.
- Support teams in structuring work effectively (milestones, dependencies, timelines), particularly in ambiguous or complex initiatives.
- Continuously look for improvements in project management across the business, including which tools and processes are rolled out.
Operation Rhythm Support
- Support the Chief of Staff in running planning and reporting cycles for Objectives, Key Results (OKRs), and Quarterly Business Reviews (QBRs).
- Ensure inputs are prepared, progress is tracked, and outputs are clear and actionable.
- Track actions and decisions from leadership forums to ensure follow‑through.
- Help maintain consistency and discipline across company‑wide cadence.
Visibility and Reporting
- Maintain simple, reliable reporting that provides a clear view of progress against priorities.
- Partner with Analytics to improve visibility through dashboards and tracking.
- Act as a central point of truth for what’s happening across the business.
- Provide structured updates on progress, risks, and delivery status to the Chief of Staff and CEO.
Ways of working & Continuous Improvement
- Roll out and reinforce consistent ways of working across teams.
- Identify where processes or collaboration are breaking down and propose improvements.
- Support adoption of core tools (e.g. Workvivo, Notion, Product Board) to improve clarity and execution.
- Partner with the our AI Steering Committee to support automation and efficiency initiatives.
- Design simple, scalable processes with a low tolerance for unnecessary complexity.
- You will take the lead on coordinating the calendar and content for core company update meetings including our bi‑weekly ‘Engine Room’, All Hands content, Hackathons and leadership forums.
We’re looking for someone who has operated in fast‑scaling, often ambiguous environments, and can bring clarity, and structure across the business. You'll be confident in influencing change and navigating complex stakeholder dynamics.
What You’ll Bring
- Experience in strategy, operations, project management, consulting, or a Chief of Staff (CoS) environment.
- Experience running OKRs or structured planning cycles.
- Strong analytical and organisational skills.
- Comfortable working across teams without formal authority.
- High follow‑through.
- Highly collaborative, with a low‑ego, team‑first approach.
- Track record in a stabilisation or transformation environment. We are looking for someone who thrives in fixing operational fundamentals and driving change at scale.
What Success Looks Like 6-9 months
- Company‑wide OKR adoption with high clarity on ownership and metrics.
- Quarterly priorities delivered on time with clear reporting cadence.
- Reduction in stalled or unowned initiatives.
- Standardised operating rhythm adopted across all functions.
- Improved leadership visibility on delivery (single source of truth dashboards).
- Clear business‑wide documentation with regular progress updates.
Here’s how we back you
- We benchmark every role using Ravio and run annual performance and pay reviews to ensure we’re always competitive in the market.
- We offer an annual bonus scheme.
- We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
- Quarterly value‑led awards with generous cash prizes.
- Referral Bonus: Recommend a colleague, get £2,000.
- 25 days (plus bank holidays) in your first year, then +2 days after 2 years, and an extra day for every year after up to 5 extra days.
- Hybrid setup - you'll be expected to come to our Richmond offices twice a week to collaborate with colleagues.
- Family:
- Maternity/Pregnant Parent Leave: 20 weeks at 100% pay.
- Paternity/Non‑birth Parent Leave: 12 weeks at 100% pay.
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
Health & Peace of Mind
Comprehensive cover so you (and your favourite people) have the care you need.
- AXA Private Healthcare: High‑level coverage for you, partners, and dependents—including pre‑existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
- Life Assurance: 4× basic salary covered by Unum.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
We hired you for your talent, and we’re committed to helping you expand it.
- Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.
The Extras
- Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
- Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Free food & drinks in the office.
- We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket‑list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Diversity & Inclusion at Cazoo
Here at Cazoo, we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development.
We know that a diverse and inclusive team drives creativity and makes us stronger.
That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join, you can be you!
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