Operations Lead at MyPocketSkill

We are looking to hire an Operations Lead to help ignite our next stage of growth.

Salary: £30k – £35k, dependent on qualifications and experience. Equity potential.

Core Hours: 40hrs/week. Days and hours by agreement. Potential to start on a part‑time basis.

Location / Working Arrangements

• Hybrid working – 2–3 days a week in London office (Clerkenwell)
• Strong social impact focus – helping young people become financially capable
• Modern start‑up culture – join at a time of rapid growth, scale‑up

Responsibilities

• Help refine and improve operational processes, supporting customer engagement/delivery and product development
• Problem‑solve platform issues such as customer complaints and payment issues
• Build and enhance HR, office, and meeting processes
• Coordinate delivery for key existing and new projects (e.g., working with high‑street banks and grant awards)

Requirements

Essential Qualifications

• Flexible, self‑starter, able to make autonomous decisions proactively in a fast‑paced environment and adapt to changing needs
• 4+ years of hands‑on operations experience, ideally in a start‑up or small business setting, or a demonstration of transferable skills into this area
• Process and analytical skills with a strong action/execution bias, comfortable working with data
• Strong organisational and time‑management skills, ability to prioritise effectively and a can‑do attitude
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy
• Reliable, consistent with strong follow‑through
• Curious, always looking for ways to improve systems and processes
• Team player who enjoys working collaboratively but also comfortable owning tasks

Preferred Qualifications

• A relevant degree in operations or a related field
• Technologically adept (ability to problem‑solve, analyse)
• Experience in process improvement or operations optimisation
• Prior experience in a start‑up or scale‑up environment

#J-18808-Ljbffr…