Business Operations Manager

The role

The Business Operations Manager role sits at the heart of how Opencast works. It offers the chance to shape our hybrid working environments, strengthen health & safety, and improve the everyday experience for employees and visitors across the organisation.

Reporting to theDirector of IT and Operations, this role combines strategic influence with practical impact, in a supportive and people‑first culture.

At Opencast, we build technology that makes a positive difference. That work relies on workplaces that are safe, welcoming and run with care. This position brings together workplace operations, health & safety, supplier management and team leadership. It offers real responsibility, clear ownership and the opportunity to continuously improve how Opencast operates day to day.

The role also provides the chance to lead a small workplace team and act as a trusted operational partner to people across the business.

What the role offers

• Workplace experience: Facilities management across multiple locations, day‑to‑day workplace operations including reception and internal services, space and capacity planning using usage data, and operational support for onboarding.
• Health & Safety: End‑to‑end ownership of H&S across the organisation - chairing the Safety Committee, leading audits, maintaining compliance, and providing insight to senior leaders.
• Suppliers and property management: Managing facilities, cleaning, maintenance and events suppliers; negotiating contracts; monitoring service quality and value; and overseeing hub and property agreements.
• Budget and governance: Hands‑on budget planning and management, purchase order oversight, and ensuring workplace operations align with Opencast's quality and compliance standards.
• People leadership and influencing: Line management, coaching and development of the workplace team, and acting as a trusted operational partner across the business.

Opencast is a values‑led consultancy delivering meaningful digital services, often in the public sector. We care about our people, how we work, and the impact we have.

What we're looking for

Experience that would support success in this role includes:

• Workplace or facilities operations experience, ideally across more than one location
• Good working knowledge of health & safety legislation and compliance
• A practical, reliable approach to operational delivery
• Experience managing suppliers and service performance
• Budget management and cost control
• Confident communication and people management skills
• IOSH Managing Safely qualification, or willingness to work towards it

Why Opencast?

• Real influence over how the organisation operates
• Work that directly improves people's day‑to‑day experience
• A supportive, inclusive and collaborative culture
• Flexibility in how and where work is done
• The space to improve, evolve and make lasting change

Salary

£44,000 - £59,000

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus. Flexible hours and 25 days' holiday. People to support you every step of the way.

Where you'll work

Because of the nature of this role, you'll work will primarily be full time at our wonderful office in Hoults Yard, Newcastle‑upon‑Tyne. There will be occasional travel between our hub locations.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

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