We are recruiting for an experienced Warehouse Operations Manager to join a highly respected, independent freight forwarder. This is an excellent opportunity to take ownership of multi-site warehouse and logistics operations within a fast-paced, international environment.
This role is suited to a hands-on leader who can drive performance, ensure compliance, and lead from the front while contributing to operational delivery when required.
The Opportunity
You will oversee operations across two busy freight forwarding facilities, ensuring seamless cargo flow across air, sea, and road freight.
This position combines leadership, operational oversight, and commercial awareness, with the expectation of occasional hands-on involvement to support service delivery.
Key Responsibilities
- Lead and coordinate operations across two warehouse sites
- Balance labour, equipment, and storage capacity based on demand
- Maintain a visible leadership presence and consistent operational standards
- Provide operational support during peak periods when required
Warehouse & Cargo Operation
- Oversee handling of general, hazardous, temperature-controlled, and high-value cargo
- Ensure compliance with aviation security, bonded warehouse requirements, and industry regulations
- Monitor KPIs including throughput, turnaround times, and accuracy
Logistics & Transport
- Manage inbound and outbound transport planning and coordination
- Develop strong relationships with carriers and logistics partners
- Optimise cost efficiency and service reliability
Inventory & Customs Compliance
- Maintain accurate stock control across ETSF and non-bonded cargo
- Ensure compliance with customs regulations and audit requirements
- Work closely with customs teams on clearances and documentation
People Management
- Lead, develop, and motivate teams across both sites
- Manage staffing levels, shift planning, and performance reviews
- Promote a culture of accountability, safety, and continuous improvement
Compliance, Safety & Quality
- Ensure adherence to all relevant regulatory requirements and health & safety legislation
- Maintain SOPs, risk assessments, and audit readiness
- Drive a proactive safety culture
Process Improvement & Strategy
- Identify inefficiencies and implement operational improvements
- Support system enhancements and digitalisation initiatives
- Contribute to budgeting, cost control, and long-term logistics strategy
Skills & Experience Required
- Proven experience in warehouse or logistics management within freight forwarding
- Strong knowledge of customs processes, bonded warehousing, and international freight documentation
- Understanding of relevant regulatory frameworks
- Excellent leadership and communication skills
- Experience with WMS/ERP systems and data-driven decision making
- A hands-on approach with the ability to support operational activities when required
Qualifications
- Degree in Logistics, Supply Chain, Business Administration, or similar (preferred)
- Industry certifications such as IATA, aviation security, or customs training (advantageous)
- Full-time, site-based role
- Core hours Monday to Friday, 9:00am to 5:30pm (flexibility required)
- Regular presence across both warehouse facilities
- Occasional travel to ports, airports, and customer sites
- Responsibility for out-of-hours operational decisions
- Key holder responsibilities and security oversight
Compliance Requirements
- Must pass a DBS/CRC check
- Compliance with all regulatory standards is essential
Why Apply
- Opportunity to lead multi-site operations within a growing freight forwarding business
- A role offering both strategic responsibility and operational involvement
- Work within a fast-paced environment where you can drive real improvements and impact performance
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