Contract Manager – Airport Parking Operations
Glasgow Airport
£50,000 per year + Competitive Benefits
Full‑time, Permanent
We are seeking an experienced Contract Manager to lead a high‑profile airport contract in Glasgow. You will be responsible for delivering operational excellence across the APCOA car‑park management, revenue generation, and client services. This is a hands‑on leadership role with full accountability for contract performance, financial delivery, and team management.
Why This Role Stands Out
This isn’t just operational management—it’s full contract ownership. You’ll be the trusted partner to the client and the driver of commercial performance. You’ll lead a frontline operational team and be the person who makes things happen when it matters most.
Key Responsibilities
Operations
- Manage day‑to‑day contract operations, ensuring compliance with procedures and standards
- Monitor performance through data analysis, audits, and reporting
- Resolve operational and service delivery issues
Financial
- Manage and deliver contract budget and financial targets
- Maximise revenue and control costs
- Produce forecasts, variance reports, and performance analysis
Client Management
- Act as the main point of contact for the client
- Build strong working relationships and attend regular review meetings
- Support the client’s business objectives
People Management
- Lead, develop, and motivate teams
- Manage recruitment, performance, and training
- Handle employee relations and staff engagement
Business Development
- Identify opportunities to grow revenue and improve service delivery
- Compliance: ensure Health & Safety and regulatory compliance at all times
Who We’re Looking For
You’re likely already operating as a Contract Manager, Operations Manager, or Senior Site Manager within a client‑facing environment.
You’ll Bring
- Proven experience managing contracts, budgets, and KPIs
- Strong leadership and team development skills
- Confidence working directly with clients and stakeholders
- A proactive, solutions‑focused mindset
- Airport, parking, or facilities management experience is a strong advantage but not essential
Requirements
Essential
- Minimum 2 years’ experience in contract or operations management
- Strong financial and commercial awareness (budgets, KPIs)
- Experience managing teams in a fast‑paced environment
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office
- Full UK driving licence
Desirable
- Experience in airport, parking, or facilities management environments
- Knowledge of Health & Safety, employment law, and contract law
The Opportunity
This is a high‑impact role where you’ll have real autonomy, visibility, and the ability to shape performance and outcomes. If you’re ready to step into a role where you can truly own the operation and make a difference, this is it.
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