Assistant Manager – Financial Promotions & CMA Compliance

End Date

Thursday 26 March 2026

Salary Range

£43,803 - £48,670

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

JOB TITLE: Assistant Manager – Financial Promotions & CMA Compliance

LOCATION(S): Bristol, Cardiff (Newport), Birmingham, Edinburgh, Leeds, Halifax, Edinburgh, Glasgow

HOURS: Full-time

WORKING PATTERN: Hybrid (40% of time in a Risk Hub) Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Help our second line Financial Promotions & CMA team safeguard customers and the Group by supporting oversight of how we design and communicate with customers. You will translate rules into clear, practical guidance, use data to spot emerging risks, and help ensure communications are fair, clear and support good outcomes under the Consumer Duty.

Job Description

About this opportunity

We have transformed how we manage Non-Financial Risk across the Group. Our new operating model strengthens accountability for risk across the first line, while the second line provides specialist oversight, challenge and regulatory insight.

As an Assistant Manager in the Financial Promotions & CMA Compliance team, you’ll support senior specialists in providing regulatory advice, reviewing campaign assets and communications as well as the control environments they are created within to help design data enabled oversight that strengthens our monitoring. The role offers an excellent opportunity to build specialist expertise, develop analytical skills, and shape how we communicate to deliver good customer outcomes.

Day to day, you will be responsible for:

Advisory Support

• Assist senior specialists in providing second line advice on FCA Financial Promotions rules, Consumer Duty, ASA advertising standards, and CMA requirements, including relevant orders and consumer protection obligations.
• Help translate policy, rules and guidelines into clear, practical advice for first line teams.

Developing Oversight Data Points

• Support the identification and development of meaningful data points that can be used for automated oversight of FP & CMA compliance.
• Help shape simple dashboards, metrics, or recurring insights that show emerging risks or trends.
• Present data outputs or findings in a clear, compelling and accessible way to support thematic reviews.

Risk Oversight & Issue Management

• Contribute to the tracking and management of remediation actions, breaches and risk events relating to FP and CMA requirements.
• Assist in identifying themes or root causes using both qualitative insight and emerging data led indicators.

Change Support

• Support oversight of programmes, propositions or transformation activity involving communications or marketing.

Reporting & Documentation

• Draft concise and clear reports, advisory notes and risk summaries for senior colleagues.
• Support the maintenance of the policy framework, traceability artefacts, and knowledge resources.

Collaboration

• Build positive, productive working relationships with first line business teams, Legal, and fellow risk specialists.
• Work collaboratively across CCOR to support data enabled oversight and ensure consistent, joined up risk management

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

What you’ll need

Requirements

• Experience in a compliance, risk, legal or customer communications environment.
• Basic understanding of FP, CMA, ASA or advertising regulation and a strong motivation to develop rapidly.
• Strong written and verbal communication skills, with the ability to translate complex requirements clearly.
• Analytical capability and attention to detail when reviewing communications, data or interpreting regulation.
• Curious and proactive in understanding how things work and why
• Comfortable seeking clarity, challenging constructively and escalating when needed.
• Excellent organisation skills, able to manage multiple tasks at pace.

Desirables

• Developing expertise: Ability to learn the FP & CMA specialism and apply policies, rules and guidelines to real business scenarios.
• Data enabled oversight: Ability to help identify risk relevant data points and present insights in a clear, compelling way.
• Horizon scanning: Curiosity about regulatory change, new marketing approaches, evolving digital channels and consumer expectations.
• Growth mindset: Inquisitive, proactive, confident asking questions, and able to use initiative to explore issues and spot improvement opportunities.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

#J-18808-Ljbffr